Download the file listed below and save it to your desktop, floppy disk or cd. This file is also included in the REMOTE folder on the Netpointe.com Installation CD.
Immediate Real Time Onscreen Support
Secure Connection only you can request Experienced technicians
15-minute increment billing
You can watch our trained professional technicians connect to your PC and navigate through the issue and quickly resolve it. We can do remote virus and spyware removals, provide training on software programs, troubleshoot networking issues, diagnose a hardware or printer issue, or provide you with specialized expert consultations on a variety of technical issues.
Netpointe.com Online Assistance allows you to get immediate expert online assistance quickly and easily for any issue by sharing your desktop with Netpointe technicians allowing us to set-up email accounts, install or update virus protection and spyware software or help with any other problem you may be having.
This software allows connection only to Netpointe.com staff and is safe-and-secure. It cannot be used for any other type of connection.
Once you have downloaded this software, all you need to do then to get online assistance is double-click on the "Get Online Help" red-and-white lifesaver:
Within seconds you will be connected to a Netpointe.com Online Support Technician. They will be able to see exactely what you see and use your computer just like they were sitting right there next to you.
You will need to establish a connection to the Internet before this will work.
This is a great benefit for common little tasks like setting up your email accounts, updating your virus or spyware protection software, removing viruses and spyware from your system and anything that we can can be of assistance with.
We recommend contacting us by online chat, email or toll-free at 1-888-405-4002 or 812-941-8897 prior to requesting online assistance to describe the type of problem to be corrected. Unannounced requests may go unanswered.
Once we've completed working on your computer we will disconnect. Your computer can not be accessed again without your permission by anyone.
